How can I complain if something goes wrong?
Should the finleap connect service not work as expected, please send an e-mail to our support team. As a rule, we will reply within 1-3 working days. According to § 62 of the Payment Services Supervision Act (Zahlungsdiensteaufsichtsgesetz – ZAG), a reply must be sent within 15 working days of receipt of your message. If a reply is not possible within this period, you will receive a preliminary reply indicating the reasons for the delay. A final reply must be received no later than 35 working days after receipt of the message.
Your satisfaction is important to finleap connect. Therefore, your complaint will usually be answered more quickly. We are also happy to receive general suggestions for improvement via e-mail.