Why is it not possible to connect my bank/account?

The connection to your bank or account can fail for several reasons. First of all, finleap connect depends on the functionality of the interfaces to the banks, i.e. if an error occurs at the bank, the bank cannot be reached by finleap connect either. The same applies, for example, if your access to the bank is blocked. Furthermore, the finleap connect information service is currently only available in Germany and Austria, the finleap connect initiation service is only available in Germany. The finleap connect value-added service (account switch service) is available in Germany, Austria and Spain.

If the connection to an account in Germany or Austria fails several times even though the access is not blocked, please contact our support team.